Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover for Basic Care  and Personal Care plans. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team with immediate attention.

Our Premium Care plan allow for the 2 hour time block for that month to rollover up to one year, as long as you are an active monthly client on the Premium Care plan.

Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

If you have a task that is beyond what is included in your plan, we will submit a quote for you to approve separately.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Personal and Premium clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $125/hr.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email to info@ash-mobile.com, and we will immediately stop the next payment.

You can use your own hosting providor. Although we prefer to use our recommended providers, we'll review your web hosting and talk to your hosting company to make sure it will fit your needs.

If you prefer to move your website to our Premium Web Hosting Partners, we offer migration for a one-off fee of $200.

Your Credit Card  will be charged automatically at the start of each month.

Once payment is complete we send you a tax invoice PDF directly to your email.